Short answer: YES!
Often times this is due to the credit card information not being updated before the order was processed. If you've moved recently or received a new credit card, check to see if the information in your account is correct. When making changes to your account, make sure to click the "Save Changes" button below.
When everything looks good, shoot us an e-mail and let us know you'd still like to receive your kit. We'd be happy to process your order!